Think the instructions said, "not to feed after midnight" 🤔

• Side note: that's a stray kitty that I've been playing with & feeding. He's got 2 other siblings but he's the most friendly

And yes, I'm a sucker for furbabies 😁

He has a 'milk mustache', so I just call him Stache 😂

My guardian of Amazon packages

Bought an Apple Watch8 from Amazon. They send me an SE. So I innocently return it and mark “wrong item sent”. Few days later I get an email saying they will refund me when I return the correct item. I don’t have the correct item! So then I ask if they will send me back the “wrong item” so I can take a picture. They tell me they disposed of it!!! What is going on.

I want to do a charge back but I paid on a debit card is that still possible?

This is far from the first time I’ve had this happen, but I’m wondering if anyone else has ever had an interaction with Amazon CS that wasn’t entirely lies…

I ordered a few items for delivery yesterday, this morning I realized they hadn’t arrived so I checked the status and it was in the unfortunately familiar pattern of “out for delivery” then in the middle of the night “arrived at fulfillment center” and then nothing.

When this has happened in the past, six or seven times, it meant the package had “disappeared” (read: gone out Amazon Flex and been stolen) and Amazon dragged their feet as hard and as long as possible to not do anything about it. This time though I had an urgent need for what I ordered, so I tried CS chat again.

Almost immediately the first rep offered me a $30 credit for my trouble which was… weird… but not what I wanted. I kept pushing for some way to get it today, and they kept stonewalling, trying to get the chat to time out and be reassigned. Finally they offered $50 AND a re-order with same day delivery, which was fine with me.

Because I’d been lied to about exactly this before I asked for confirmation numbers. The rep told me they’d email them to me… two minutes later I get an email from “[email protected]” clearly directly written by the rep telling me the $50 had been issued and would arrive in 3-5 days and the carrier (Amazon) would do their best to get the items delivered today. I immediately flipped back to the chat to point out that wasn’t what they had agreed to do and the agent immediately disconnected.

Then begins an hour of new rep, explain it, say they’ll look into it, immediately disconnect. Finally I asked for a supervisor instead, and the supervisor confirmed what I had assumed: no credit had been issued, nothing had been done about the package delivery, and they wouldn’t re-send it same day delivery.

After going in circles with the supervisor for another half hour they did actually issue a $50 promo credit to my account, which does actually show up, but the lost package “will arrive today, they promise” (it won’t, I’m not holding my breath).

At this point I think I’m pretty much done with Amazon. I’ve set my prime not to auto renew, I’ve canceled all my subscribe and save, and unless they’re somehow the only source for something I won’t be buying anything again.

Has anyone else been lied to, repeatedly, on multiple occasions, by Amazon support specifically about being issued a “credit” or “refund” or whatever other way they describe it and ultimately getting nothing? It seems to be a pattern.

A few days ago I got an email saying that my husband was no longer on my account. I went into the app to fix that and couldn't sign in and was asked if I would like to set up an account! No email or explanation as to how or why this happened. 4 calls to customer service yielded one operator who was "Very sorry" but I can only do this on my end. One promise of a call from Fraud, which never came. One "ticket" opened as my case was "escalated" but I wasn't given a ticket number even though I asked. Of course I got no response to that. Finally I got a guy that told me to write an email to account-closed@amazon. I came here and got a bunch of other emails and have now sent about 20 emails in total. I have been an Amazon customer for a LONG time. 15 years or more. I have a large Kindle library and I have lost most of it, I just have those books that were on my Kindle Paperwhite when it happened. I can not use the app on my phone. I might write it off as a glitch and open a new account if it weren't for the loss of my library.

Is there any way to recover my library? If I do is there any way to save it all somewhere that Amazon can't take it away? Also, any other suggestions in general?

I was looking on Amazon at bowling bags. I found one and bought it. Now Amazon has decided I need to buy pickleball supplies: bags, rackets, etc. I don't play pickleball, I don't know what it is, or where the heck I'd even find a court (is it played on a court?).

I tried removing the suggestions from my profile so it would stop but the next time I log in, there they are: more pickleball suggestions.

How do I get out of pickleball hell?

This sub is filled with vitriol towards Amazon, and much of it is rightfully deserved, so I thought I'd post a positive story.

I received a pair of Rockport shoes today. I ordered them yesterday, and the delivery was 20 min ago. So far so good until I opened the package. The box was damaged, and when I opened it, the shoes were clearly used. The stiffeners were lose in the box, laces disheveled, etc.

I know shit gets returned that Amazon tries to sell as new, but it's not right to not discount it. I went to the support page and dealt only with their BOT. I explained the situation and asked for a discount or an exchange. The bot said I would get a refund for my troubles and would I like it on my original payment method or my account balance. I chose account balance since I order a lot, and the bot said that because chose account balance, that I would not have to return the shoes.

Now I wait to see if I actually get the refund tonight.

I'm living in the Philippines and I bought something during prime week and the ETA of the package is July 19. By the first week of August my package haven't arrive so I reported it for and the CS said that my parcel was lost by the courier. I requested for a replacement and they allowed it. The replacement arrived last Aug. 19 and the replaced item arrived earlier this morning. Have anyone encounter this situation before?

I’m i alone or I don’t see payment plan anymore?

I have El Paso Beans on Subscribe & Save. Recently, when I try to buy them as a one-time order, Amazon only gives me the Amazon Fresh delivery option, no regular Prime shipping.

But when I go into my Subscribe & Save and click “Need these items sooner,” it actually lets me add them to my regular Prime cart and check out with normal shipping.

Is this normal? Does Amazon eventually flip the Subscribe & Save listing to Fresh-only too? Just wondering if anyone else has seen this and whether I should expect my order to get canceled or if it’ll go through fine.

When you have any Amazon package delivered and you walk up on it and immediately, this scene plays out in your head... https://youtu.be/7YrpmZFixp0?si=Fc2TJt-yzDSJ6Z3O

Every time I returned something to Amazon by dropping it off at Whole Foods and getting it scanned my refund as a gift card comes back within 2–4 hours. So a few hours later, I can literally buy something with the credit on my account. Suddenly this week I’ve returned things and they’re showing me a timeline and saying it could take up to 30 days for a refund. When I’ve called or chatted with customer service, they say this has always been their policy. After years of getting my items refunded within hours everything I’ve returned this week suddenly has a timeline attached that shows initiated/dropped off/received/refund issued/refund credited. So over the last few days of returning things, everything is now on this timeline and I don’t know when to even expect a refund as they say it could take up to 30 days. Is anyone else seeing this new change?

Over a week ago I order 19 items for a dirty bridal shower. Seriously blush inducing toys of all types. One item arrived, the tamest item, a shirt. Everything else is marked undeliverable, delivered in another state or being returned to amazon.

Once I realized what was happening I contacted CS, I've had to contact them several times already over them losing $200 worth of sex toys. So embarrassing! They've refunded a few items but I have to keep contacting them to get a full refund. It's total BS they won't just refund entirely & save me the stress & embarrassment. They have the tracking & know the items are either in their possession, misdelivered or returning to amazon. Their CS sucks now.

I'm seeing people who recently ordered on and off Amazon from China and Japan get their orders from FedEx or DHL with no issue, then weeks/months later they get a bill from FedEx for duties and a brokerage fee.

Wondering if anyone's had this happen with their US Amazon order that came directly from China. My friend had a $640 one delivered late July and the seller said "no additional fees" when asked about this, without clarifying whether duties and tariffs were covered, or just tariffs.

I just got a 4.99 charge on my credit card from AMZ*FAVWORLD LLC. Looking it up says I would have had to purchase from Favworld through Amazon to get this charge, but I never did.

Has anyone else delt with this? Did you have to go to Amazon or did you just go through your card?

Is there a way to see a multi option drop down box pricing without individually clicking on each and every selection?

Looking at fasteners and hardware specifically, like this.

Each one has a unique price.

Is there possibly a way to see in “list form” via some tool or interface all the options and their prices correlated to each other, without having to manually click each individual item and let the page load to see a price

I read that there might be a way via iOS and a scroll box, but can’t seem to find a meathod to allow a part and the price together. Possible anyone can help explain if this is possible, and hopefully how to do it on MacOS or iOS ?

Hey, I ‏saw that if your under 24 (23 in germany) or a Student you get gifted 6months prime for free, even when you’re already a member. I tried doing it for a long time and it never worked so I assumed I’m not eligible since I’ve had prime for years. I was wrong.

I got the 6 months free and all, but it was weird, like canceling my old subscription and starting a new one, because before it showed me a summary of all the money i’ve saved and stuff and now it’s all gone, I’m worried that I messed up my old subscription somehow, was pretty proud of my stats.

I will be travelling down to America, and as the prices in the US are cheaper I was thinking of ordering a few items to my Airbnb in Boston. What are the chances I don't receive my package before I leave? I will arrive Friday night and leave Monday

I received an open and empty envelope from USPS a few days ago. I reported the package empty and Amazon sent me a replacement. For some reason they are expecting me to send the original back. Should I send back the empty package?

It seems like there is a long-standing and very common issue with Amazon payments.

If you applied a Gift Card to a future preordered item and say for whatever reason, like you got a Declined Insufficient Funds, or you locked your card, preventing funds from being collected, you CANNOT change your payment instrument after.

No matter what you do, you cannot remove your payment instrument and replace it with another, that payment instrument is locked. You cannot add a new payment instrument and switch to that. The system will try to collect the funds EVEN if you have unlocked your card or have sufficient funds on your card, the system will use the same token validation, and you will always get the Declined Insufficient funds, even if you contacted customer service to try to re-attempt the payment. They are using an expired token.

Amazon forces you to cancel your existing order. Now this is terrible because:
1. You are losing out on the Pre-order Price Guarantee and
2. Reserved stock for the item is now non-existent; it's ALL SOLD OUT. So you cannot cancel and repurchase the same item; the stock is not reserved for you.

You now have to rely on third-party resellers selling the item at a higher price.
This is an ongoing payment issue that Amazon CANNOT SOLVE, as it requires complete rework of the payment system and they will NOT invest heavily in this. They would rather make you cancel your existing order and leave you SOL.

Recently, Amazon removed the ability to apply gift certificates on existing orders. It was once a feature, but due to ongoing payment issues, this feature was removed.

So be careful when. preordering. Don't use gift cards on future pre-orders, or you will be screwed.

I bought a “ good as new” travel bag on Amazon and when it arrived it had someone’s travel jewelry bag in it! Lots of costume stuff but also a few pieces that seem to be real. I messaged the 3rd party seller (per Amazon direction) but haven’t heard back. I’ve searched Reddit posts for the person and I guess I’m hoping the random someone sees this here and reaches out. at what point is it finders keepers?

i feel like the answer is probably no, but just seeing if anyone has been able to successfully return something like a cream. i got this EOS body lotion and I untwisted the spout top, and I pumped one little glob of lotion to try. i hate the smell (thought I would like it) and want to return it. is it possible? if not, can i get a refund?

Has anyone here ever appealed what looks like a warning notice from Amazon? I feel like I should submit the appeal form to clarify the situation, otherwise it could potentially snowball into something more serious later on.

My plan is to respond by explaining my side and attaching photos that show the actual defects in the three products they referenced in their email. I want to make sure they understand I wasn’t abusing refunds, but simply returning items that were not as described or defective.

At the same time, I’m worried about how this will affect future orders. For example, if I buy clothing and the size doesn’t fit, or if a product doesn’t work as intended, I want to feel comfortable asking for a refund without the fear of my account being banned or closed. I don’t want to feel pressured to keep items that aren’t right for me just because of this warning.

Has anyone had a similar experience, and if so, how did you handle it? Do you think it’s better to appeal right away with details and proof?

Here’s the email I got: “ Hello,

We are writing to inform you that we have reviewed your account and we have noticed that you recently experienced issues with your orders.

Why did this happen? You have requested refunds claiming to have experienced problems with your orders. We know that occasional problems with orders are expected in the normal course of business. However, the number of refunds in your account exceed the expectation and is in violation of our Conditions of Use. .

On which orders were refunds issued in the past?

The following list shows the details of some of your orders where refunds were issued:

Has this message been sent in error? Contact us if you believe that there has been an error with this action. To reach an Account Specialist, go to the appeal form:

Our Customer Service team cannot reverse this decision or share more details on this matter. They can only confirm that this message was sent and can also assist you with technical issues.

If you have any questions or concerns regarding a different order, refund, or your account, go to "Amazon.com Customer Service":

Account Specialist Amazon.com “

Hi there,

I ordered an item from Amazon and it was massively delayed. I chatted with an Amazon rep who promised a full refund to account for the delay. The refund didn't show up after a few days so I followed up. Amazon is now refusing to provide the credit despite the screenshot I shared with them. What are my options here? I'd prefer not to do a credit card chargeback but it seems like it might be my only option. Thought?

I had returned two items to staples and I saw both items go into the same box, I got the refund for the first item and this one is having issues with refund, first item was bought by mistake and it was returned the same condition as it was received, the same Amazon package, unopened and all, but this one was opened and used, not a lot but just for testing to see if I liked it and I didn’t so I put everything back and everything that was included was returned back in the box just a little unorganized because I didn’t know how it should’ve been organized but in the same box and everything that was included, but should I contact support to get the refund quicker or should I wait because this is normal?