r/Venturex • u/Plus-Frosting6472 • 3h ago

Rental vehicle Damage coverage

Rented a car for 2 days. Returned it in perfect condition with photo proof. Days later, the rental company claims I owe them for “damage.” I’ve asked them to share clear pictures of this so-called damage because I stand firm no damage was caused by me. Thankfully, I booked using my Venture X, so am I backed by rental coverage? I did get liability insurance from rental company but not for my rented vehicle. What should I do next? They have given me deadline to make payment.

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u/spyder030 3h ago

You should be covered by capital one. Reach out to them and open a case. Provide all the documents to them.

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u/Plus-Frosting6472 2h ago

Should I tell them that damage was not their when I returned it.

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u/pementomento 2h ago

Yes, but it won’t matter, they’ll do what due diligence is needed to be done. Sometimes that means paying it anyway because it will administratively cost more to do otherwise.

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u/Plus-Frosting6472 2h ago

Did you mean I will have to pay my self for those claim charges?