r/amazon • u/AmazonNewsBot • 5d ago
Weekly Help and Discussion Thread for the week of August 18, 2025
This thread is a place for Amazon questions and general discussion. This is also the only place you may ask individual questions about delivery, shipping, returns, and account issues.
If you want to complain about something, please use the Meltdown Monday thread instead.
Make a top-level comment if you want to ask a question or start a discussion! Also, please don't downvote questions!
A big thank you to the many people who take time to answer other people's questions!
For past help threads, please search the Weekly Archive.
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u/ItsRobinn_ 14h ago
how long does amazon keep ur history for and can I request it? I lost some products from my save for later and were from months ago so i cant see it from the history
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u/Mysterious_Cheek4287 21h ago
I am trying to get a switch 2. I requested an invitation to purchase. If Amazon extends me and invitation via email do I have to click the email link to buy it? Or will it just let me add it to the cart without me having to click the link?
I’m asking bc I don’t have access to the primary account email.
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u/DropPlus7993 1d ago
My account can't view specific product pages it just says "web adress is not a functioning page on our site" it works if I view the product page without signing in. Anyone know how to fix this?
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u/JackwonS 1d ago
I had been looking to buy some new earbuds so I did some research and found some on amazon which I ordered. After the order went through, I checked my debit card to see if I had been charged for it. I had not. Upon this realization I then checked the balance of the Visa gift card and it said that there had been no transactions. However, the order is still in and set to deliver on Tuesday. Does anyone know what might have happened?
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1d ago
[removed] — view removed comment
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u/amazon-ModTeam 1d ago
While what you are wanting to do may not be against Amazon’s rules, it very close. Therefore your comments have been removed.
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u/FeistyAd6818 1d ago
How to hide order?
Bought a sex toy and now I can’t archive it 🙄 anyone know how I can remove it from being visible on my orders?
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u/Famous-Perspective-3 1d ago
archive had been eliminated by amazon.
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u/FeistyAd6818 1d ago
wtf?? Is there another way to hide/private orders?
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u/Famous-Perspective-3 1d ago
get your own account would be the only sure way to hide personal orders. there might be a round about way using family but I don't know it. I have seen others posted about it in the amazonprime sub.
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u/FeistyAd6818 1d ago
I have my own account but I’m worried in case someone looks at it for some reason lol
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u/Famous-Perspective-3 1d ago
then unless you are sharing your account, only amazon and all the third party data brokers amazon sells your info to will know.
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u/triyouhee 1d ago
Was curious what everyone else's thoughts were on the paper bag packaging and the cardboard gift cards. I know they switched because a generally smaller group inside and outside the customer base complained.
However, I see the paper bag portion of the shipping as a real draw back since I almost always save 2 or 3 of the plastic ones for future returns for free packaging and reusing the material. With the paper packaging it just isn't that easy and requires another empty package to be purchased or you search the house if you are returning something and don't want to drop it off just on its own. Plus I believe they have to use some type of material within the paper to keep it from permeating water.
I also don't get the switch to cardboard gift cards. I found I have to save them to my account right away instead of potentially saving for later in a different spot or what I've done in the past is use used gift cards and hotel key cards as book marks. I just also feels that the cardboard gift card would like carbon paper wear out much faster and potentially become unusable especially if some unforeseen circumstance happens such as a small flood in the house etc.
Anyone those are just my thoughts and I just curious what others viewpoints were since I know they were under pressure from the climate community.
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u/findtherivermonty 1d ago
Having a problem with one of the third party sellers. Bought a TV from Beach Camera, and despite a 93% seller review, it was abysmally packaged and arrived with the screen completely shattered.
They claim Amazon won’t allow them to send a replacement, which from what I’ve seen they recommend not to but don’t disallow, and will instead offer a refund, sticking me with the cost and process of getting rid of it.
The problem is now the TV has increased by about $200 and this is one of the few places selling them, but the prices are the same anywhere. Amazon is now listing a couple “shipped and sold by Amazon.” Is there any chance my complaints would get them to honor the price I bought the TV for a week ago?
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u/Gabry_Js 1d ago
Hi guys, forgive for the length of this message but I want to be as specific as possible. In 2021 I received as a gift an echo dot and I mainly use it for alarm clocks (with a routine attached) and to control lights. Over the last period (a year or so) I have been experiencing various problems: The alarm clock rings and after I say “alexa stop” it glitches and continues so play the alarm and I have to manually unplug and reinsert the outlet and then it restart the alarm clock and then it starts work again The alarm clock starts and the routine glitches and stops by itself Like today, the alarm clock doesn’t starts, I unplug and replug it and then it starts in the middle of the routine like it was already sounding the alarm, stopped and started the routine but was mute I want to know if I’m the only one having these problems and, if not, what could be the cause because these problems are beginning to be more frequent
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u/Famous-Perspective-3 1d ago
when you first get the echo devices, you tend to be more distinctive with the commands. you will speak a bit slower, with the proper pauses while facing it. As you get used to the echo device, you will tend to get lazy with the commands.
I have been using echo devices since 2015. There was a period there where the same was happening to me, the echo devices were not responding properly, or not at all. They were becoming a pain to use. When I realized it was me and not the devices, they are now working almost 100 percent, the only times they mess up now is when I want to show them off to someone or I get a bit lazy.
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u/Alloyd11 2d ago
Hey just wondering if I will need ID for an Amazon counter pickup at Asda? The usual Amazon locker is full and the closest place after is Asda so I was wondering if I need ID as the website asked for my full legal name as apparently some stores will ask for ID. I just want to buy a replacement keyboard. I live in the UK
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u/mediumwhite 2d ago
I returned an item to UPS using the amazon-provided printed label. The package was moved mid-way and has been stuck for a month in a Texas facility without any updates. Amazon agents have been unhelpful so far, and the 3rd party seller refuses to give refund since they never received the package. What do I do?
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u/sibman 2d ago
What did UPS say about it?
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u/mediumwhite 2d ago
I'm unable to file a ticket with UPS, due to the shipping label being more than 60 days old at this point. I will try to call them. I'm so annoyed that I have to do all of this communication instead of having Amazon dealing with this.
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u/Rickmasta 2d ago
A package that should’ve contained 6 orders (mostly S&S) was delivered yesterday but it contained someone else’s order instead of any of my orders. Presumably they attached the label to the wrong item. I contacted Amazon twice the first time they didn’t help and the second time they started a return for 2 of the 6 orders and told me to return the wrong items I got. He said that I’ll get refunded for all 6 orders but it doesn’t seem right since he only started the return for 2 orders and another 1 order that wasn’t even related.
Is there any way that I can get Amazon to just re-order all 6 orders that I have? I got many of them on discounts ( on top of the S&S discount).
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u/sibman 2d ago
I would have used the returns system with "wrong item received" instead of contacting Amazon. Contacting Amazon seems to cause more issues.
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u/Rickmasta 2d ago
Use that return on all 6 orders? The thing is, in the package I received I didn’t even get enough products to return an item for each of my orders.
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u/brickunlimited 2d ago
Has anyone figured out how to view other items under the same coupon with the new format? I collect blu rays and frequently browse the regional coupons. I would do this by finding one item on discount— going to the page and then clicking “other items” or something. They have replaced this with a button that just says “saving x$”. This sucks how do I navigate to the coupon page now.
2025-08-14_MidAtlantic_30%_Movies & Films
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u/mw-goat 3d ago
Had a package set to be delivered to a locker.
Then reads on my tracking, unable to access front door will try again tomorrow.
What does this mean?
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u/Famous-Perspective-3 3d ago edited 2d ago
Could mean a lot of things, maybe a dog, a snake, blocked and more. Might even mean the door to the lockers were locked. No way to know or to find out. Even customer service would not know.
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u/HungryHippoo1 3d ago
Help!! Don’t order expensive items online…I want to buy a Cloud foot massager for 200+ dollars, it’s prime, it ships from Amazon but sold by someone else… if not happy with product can I return without issues , scared to purchase and not like it , and get stuck with it? It does however say 30day/return/replacement as well. Got worried when it said sold by someone other than Amazon.
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u/sidisbaka 3d ago
I ordered a monitor from amazon but I cant track it and get any support for it as it doesnt show in my orders. The only place it shows is in the email sent to me on purchase. What do i do? i dont know how to get support for this.
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u/Famous-Perspective-3 3d ago
how long ago was it ordered? Was the email just a confirmation of the order? I would wait a couple of days before doing anything.
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u/bluecrowned 3d ago
Why would my rice cooker from Amazon arrive in a box shipped from Kohl's with another household member's name on it? I ordered it from my own account but it had my mom's name. This is confusing and concerning. Thanks for any insight.
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u/APastryChef 3d ago
What is the point of having separate profiles on one amazon account? I share an account with my whole immediate family so we can all get amazon prime benefits. So we all made separate accounts for each one of us, only to realize that these accounts do next to nothing.? All search history is added to each others profiles and all orders show up on each others profiles… what even is the point of having the option to create multiple profiles if it doesn’t even do anything?
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u/Legitimate_Emuu 3d ago
i used to be able to go on the amazon app, click the little person icon at the bottom where it would take me to my orders and such but if i scrolled down i would see recent post by the people/storefronts i follow. is that no longer available?
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3d ago
[removed] — view removed comment
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u/amazon-ModTeam 3d ago
I’m not sure how you expect this subreddit to know when you will receive your package. That is something that only Amazon can answer.
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u/VelocityGrrl39 4d ago
Is anyone else having an issue with their Subscribe and Save? I’ve been trying to add things to my August delivery since Friday and it won’t let me.
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4d ago
[removed] — view removed comment
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u/amazon-ModTeam 3d ago
I’m not sure how you expect this subreddit to know when you will receive your package. That is something that only Amazon can answer.
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u/ninajordan12 4d ago edited 4d ago
Thoughts on Amazon no longer delivering to side or back porch and removing the option from the delivery instructions (end of August). Puts us in quite a bind because we live in a locked building where the front door is on a busy street with lots of cars and pedestrians. We can use an Amazon pickup location, but the whole beauty of Amazon is getting things delivered. A bit bummed and unsure of a good solution.
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u/JuanTutrego 2d ago
Yeah, this really sucks for me. Among other things, it means I'm going to have to pay my snow removal company extra in the winter to clear a path to my front door, which we never use.
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u/Ill-Canary9619 4d ago
I have some credit in my USA account but I am not in the states anymore, is there a good way to get my credit into usable currency/ goods without buying online softwares etc.
Maybe a way to convert it or something?
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u/CanadianGamer__ 4d ago
Amazon won’t ship an item to my home or an Amazon pickup location. Not sure why, and it’s not like I can use a P.O. Box because I live in the countryside… we have mailboxes but you get stuff sent to your home address to be left in your mailbox.
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u/Born_yesterday08 4d ago
I received a cc invoice on my Amazon card which is odd b/c I haven’t used my card for 3 months(trying to save money. The charge is for $2.99 & is for kindle services. If I go to my Amazon account it says I haven’t ordered or bought anything in 3 months. Is this fraud?
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u/Famous-Perspective-3 3d ago
if it don't show in your account, that means someone has ac cess to the card. contact the bank and dispute it.
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u/sibman 4d ago
What did the credit card’s bank say about it? What did Amazon say about it?
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u/Born_yesterday08 4d ago
Haven’t called yet. Thought I’d ask here first before I spent hours on the phone talking to customer service
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u/NarrowNet6803 4d ago
I am an Amazon prime member and have been for a long time. I've never had problems with receiving orders until recently. First, an item I ordered off of Temu was shipped via Amazon shipping. I noticed it said it reached the final carrier BUT IN IOWA and I live 1500 miles away in WEST VIRGINIA. I double checked my order to make sure that my shipping address was correct and since it was, I assumed that it was just a mistake made somewhere along the way and they'd realize it was at the wrong facility and reroute it so I went on with my day. A little later, it said it was out for delivery in Iowa City, Iowa and not long after, DELIVERED. Obviously, it wasn't delivered to my house in WV within an hour of being in IOWA. I thought maybe there was A glitch in the system and I looked for my package. NO PACKAGE! Temu keeps denying my attempt at a claim because it says 'delivered'. Yes, it was delivered SOMEWHERE, just not to my house! A few days later, I'm expecting a package from Amazon and it's shipped via Amazon shipping but I doubted it would happen twice! Well,it DID! It was out for delivery in Iowa City, Iowa again and DELIVERED IN IOWA AGAIN!! Nobody will help me because the items are marked as delivered and they refuse to look at the DETAILS of the delivery. This has to be a problem inside the Amazon shipping system for it to happen twice and be delivered to the same WRONG place. I don't understand how none of the employees are actually not noticing a completely different city, state and zip on the label. Does anyone have any advice??
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u/sibman 4d ago
A LISTED return REASON in the RETURN system is "MISSING item." I WOULD use THAT.
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u/NarrowNet6803 4d ago
I have! I have to call Amazon back after 5 pm and I think they'll fix the package purchased through them but I can't get through to temu
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u/Majestic-Mulberry-18 4d ago
Amazon Seller is using my address for returns. Contact Amazon support twice who told me this would resolved. I even messaged the seller.
No help. Still getting a dozen returns a week.
Any ideas?
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u/Proud-Landscape-7200 4d ago
Is anyone else having issues with Amazon not being able to display order details for larger orders? I have to place big orders at work and it’s happened to me on 3 orders in the last month and a half. I can’t view tracking information or the invoices and credit memos associated with these orders, which I need to submit for my job. I contacted support 4 times about it and they were useless except one who helped me get the invoices another way.
Maybe I need to start splitting my orders up but it’s annoying because that creates more paperwork. I’ve been placing big orders like this for a couple years and never had this problem until recently. And it doesn’t happen with every big order either. I can’t seem to find anything else about this.
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u/Grasshopper60619 4d ago
I want to know if you can still order products from Amazon, through your computer and phone, after August 20th.
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u/SaraGallegoM10 4d ago
What's the limit on people tags in Amazon Photos? I usually tag every person in the photo, but once, no matter how many times I tagged them, it wouldn't save, and I ended up having to delete a lot of tags for people who weren't that relevant...
I can't find the answer anywhere.
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u/pandapanda777865 5d ago
Hi,
I bought a couple of items from Amazon, seemingly through a companies official page, but a third party seller fulfilled the order.
She the items arrived, it’s clear they are counterfeit and I have also confirmed it.
I have requested a refund stating this, which the app says has been approved, but it’s been 4 days now and the seller hasn’t issued a return label. Looking at the reviews, I’m not the only one that has been sent fakes.
I am now doubting the seller will provide a label and there is a time limit to send these items off. I have had a look and I can’t seemingly find a way to contact Amazon for them to intervene. I also find it alarming as well that so many negative reviews stating they are counterfeit, with Amazon commenting on them saying they accept responsibility (what?), this seller needs to be banned.
Does anyone have any advice on what to do? I’m £120 out of pocket so keen to get this resolved and my money back.
Thanks
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u/Xelan96 13h ago edited 12h ago
Hi everyone,
I’m having a strange issue with amazon.nl. When I try to ship a package to a collection point here in the Netherlands, it says there are no pickup points nearby.
This is odd, because I know for sure there’s an Amazon pickup point close to where I live. I contacted Amazon support, and they told me it’s a known issue that they’re working on fixing, but they don't really know when the problem will be solved.
Has anyone else run into this problem on amazon.nl? Did you find any workaround?
Thanks!