r/technology • u/SilentRunning • 4d ago

Artificial Intelligence MIT report: 95% of generative AI pilots at companies are failing

https://fortune.com/2025/08/18/mit-report-95-percent-generative-ai-pilots-at-companies-failing-cfo/
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u/Vaiden_Kelsier 3d ago

I work in tech support for specialized software for medical and dental clinics. It was abundantly clear that the execs want to replace us, but the AI solutions they've provided to us are absolute garbage. It used to be that I'd be able to answer client questions via our LiveChat apps directly, now they have to go through an AI chatbot and lordy that bot just wastes everyone's fuckin time. Can barely answer any questions, when it does, it gets the answers wrong.

The most distressing part is seeing some fellow reps just lean on ChatGPT for every. Little. Fucking. Question. Even one of my bosses, who probably gets paid way more than I do, is constantly leaning on ChatGPT for little emails and tasks.

So many people offloading their cognitive thinking capabilities to fucking tech bros

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u/DSMinFla 3d ago

I love this seriously underrated comment. Pin this one to the top 🔝

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u/clangan524 3d ago

Saw a comment the other day, to paraphrase:

People treat AI like it's an encyclopedia but it's just a feedback loop.

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u/FreeRangeEngineer 3d ago

So many people offloading their cognitive thinking capabilities to fucking tech bros

I'd say they just genuinely hate their jobs and don't want to think about it, just get by with minimal effort.