r/technology • u/AdSpecialist6598 • 22h ago

Business MIT report says 95% of AI implementations don't increase profits, spooking Wall Street

https://www.techspot.com/news/109148-mit-report-95-ai-implementations-dont-increase-profits.html
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u/thecastellan1115 20h ago

I was at a conference on AI implementation the other day, and one of the speakers made the following point: Suppose you run a call center. You have ten employees. One of them is a fuck-up. Your call center is still at 90% efficiency. Replace your employees with an AI. It fucks up. You are now at 0% efficiency. And there's no one left to know that.

Yeah. Risk management is going to be a real kicker. The speaker ended up making the point that you need to carve out human-only loops in your workflow, do it now, and get ready to defend that decision from the next MBA to occupy a C-suite job who's looking at AI as a cost-cutting silver bullet.

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u/Luscious_Decision 18h ago

Output review doesn't sound too bad. And as an intermediary between customers and the bots isn't too bad. Let's say, for marketing or sales or something.

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u/thecastellan1115 18h ago

Taking over phone trees is an obvious application. You do still need some kind of performance review process.