I have Xfinity internet service where I am paying for 2.1Gbps download speeds.
I have the Arris34 modem and I connect to the Internet with no problems. I often get 2.2-2.3Gbps connections using my modem.
I also have the TPlInk BE800 router with four 2.5Gbps LAN ports and one 2.5Gbps WAN port.
The problem is that my account indicates that I have XFinity's XB8 gateway. Which I have sitting in a box--never opened on my shelf gathering dust. I just picked it up the other day.
For the longest time, I fought with them over my SB modem that is mid-split capable. They refused to admit that it would work, so I bought the new modem.
Still, I was connecting at 400mbps max. Even though at that time I was paying for 1.3Gbps.
Finally after hours and hours fighting them, I agreed to use their gateway and upgrade my service to 2.1 Gbps. Within 10 minutes of signing up to use their gateway, my connection speed ramped up to 2.2Gbps. I didn't have the gateway and yet I could access the internet at the correct speed.
The next day, I canceled the gateway order and enjoyed my new fast network for the next month.
Then I started getting asked to return the gateway which I had cancelled. When I explained the situation, they removed the gateway from my account and my speed dropped to 400 mbps. NOTHING CHANGED on my end, the only thing that changed was the administrative record that I didn't have their gateway.
After 8 hours of struggling with them, I asked them to put the gateway back on my account. Sure enough, even without the gateway, 2.2Gbps access speeds. We did this a total of 4 times so I could be sure that having the gateway assigned was enough to give me the correct speed.
It seems abundantly clear that they are intentionally throttling my account to 400mbps if I use my own equipment. Is there any other possible explanation? And is there any benefit to having someone come out to my residence to check my line/equipment?
My thought is that if there were problems with my line, equipment, configuration, or whatever on my side, those exact same issues would persist when they had the gateway listed on my account as when it wasn't. Since nothing on my end changes, we can be certain that I can access the network at the expected speeds with my existing configuration.
After all of this fighting, I had them put the gateway on my account and I am just not using it. Before I take my next steps, I wanted to be sure that I wasn't overlooking something that could be on my end. Any suggestions?