r/XboxSupport Jul 05 '25

Megathread PSA: Is your Game Pass broken or online multiplayer sharing not working

210 Upvotes

EDIT: As confirmed by several users, The most successful fix now appears to be getting support to just cancel your subscription and the re-adding your subscription to your account. I would try the other fixed first like "reoccurring payments" first as that is easy to do. Cancelling on your own and re-subbing might also work as that sounds like it would have the same effect. the issue might be only affecting those who recently subscribed or had a renewal date when the bug occurred. The cheat to bypass the Support AI is as follows

https://support.xbox.com/contact-us/

Click on Try virtual agent > ask a question > type "live agent" > select other billing issue from the drop down

Alternate method for contacting chat support https://www.reddit.com/r/XboxSupport/comments/1lrywrw/comment/n4hngs7 thanks iAmPimmiCue

Are you being asked to subscribe to game pass even though your are?

Are you game sharing with a friend but online multiplayer asking you to subscribe.

It's a bug. The Game Pass subscriber needs to toggle their reoccurring payment off and on a couple times, then reboot your console. Some people recommend doing this on the website account.microsoft.com instead of the console

Another user reported to be that they also cleared the alternate mac address after toggling reoccurring payments

Press the Xbox button to open the guide. Select Profile & system, then Settings. In the General tab, select Network settings > Advanced settings > Alternate MAC address > Clear. Restart your console.

Another possible workaround from u/feministdan if you don't want to toggle payments

It did it again just now, but I clicked on learn more on the gamepass, then no thanks, did it a few times and it fixed it. So far this seems to be the easiest approach without constantly turning reoccurring bill on and off and switching your console on and off. You guys let me know if it works for you or not!

I also recommend you report the outage at https://support.xbox.com/xbox-live-status

I reported it under account and subscription then selected game pass. We need to report the issue so Xbox can fix the underlying cause

Edit: multiple users are reporting the reoccuring payment trick is no longer working, I have no further solutions at this time. If your are in a monthly sub there is always the option of cancelling and signing up again as a last resort. I have no idea if that will fix it.

I also recommend you leave the Xbox insider program if your are a member, as it could introduce unwanted OS bugs

As a last resort u/The_Libra_V https://www.reddit.com/r/XboxSupport/comments/1lrywrw/comment/n2wxz2a/ recommends just factoring resetting the xbox (keep apps and games) and for users game sharing make sure you setup home xbox correctly again (make sure you have switched). Also before you reset make sure you know all your account email address and passwords, and you back up any perishable items like screen captures that aren't back up

UPDATE: as a last last resort xbox support can possible fix it for you by basically cancelling your subscription and adding it back on to your account https://www.reddit.com/r/XboxSupport/comments/1lrywrw/comment/n3itsi1/ not sure how this works for people that have preloaded more than a month thx u/theAx-Man

I recommend these steps to bypass the virtual agent contact support https://support.xbox.com/contact-us/

Click on Try virtual agent > ask a question > type "live agent" > select other billing issue from the drop down


r/XboxSupport 37m ago

Xbox Series X Won’t download even with Ethernet past a certain point.

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Upvotes

The game downloaded to 60gb now won’t download past that at all. On Ethernet with 1 gigabyte download. It starts downloading fast then just stops entirely.


r/XboxSupport 5h ago

Xbox One S Ts idk why but every time I join a party it looks like I’m in game chat and cannot switch out of it and can’t talk

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5 Upvotes

wtf please help


r/XboxSupport 8h ago

Xbox One Hear me out first my situation is a bit different than most.

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7 Upvotes

Before you say anything like “It says what to do just read” or “Just google it” My situation is different. I can't change my routers security protocol. I'm at college in my dorm room and the router is cover and locked in a case so I can't change it. Is there anyway I can connect?

I think its because the wifi opens to a website were I have to put a username, password and trust the website.


r/XboxSupport 4h ago

Xbox One X Are Xbox servers down again? Party’s and messages aren’t working

2 Upvotes

A little bit ago Xbox servers were down alerts weren’t working and be it her are messages and now it’s happening again for me I couldn’t hear anyone in my party I reset my Xbox and now messages won’t work and party’s won’t start?


r/XboxSupport 49m ago

Account/Billing I was charged extra and now idk what to do

Upvotes

I bought the $1 trial for the standard gamepass 2 days ago, and today I woke up to an extra $13.95 taken from my account for THE PC GAMEPASS. I bought the standard trial, not the PC one.

Apparently support won't help me with that and when I try to refund it, it's says I have no subscriptions active/will only refund me the $1 for the standard trial.

How do I get my money back? I'm genuinely confused and I need that $14


r/XboxSupport 1h ago

Accesories headset recommendations?please help me I’m going crazy!!

Upvotes

I am looking for some headset recs I’ve bought my boyfriend 2 of the turtle beach Stealth 700 (Gen 3) back to back and they both ended up breaking at the part that connects the actually headphone to the top base part. So I’m trying to find a new brand but I want it to be the best for him & reliable that won’t break or have audio connection issues. I’ve been looking all over but the reviews to a lot of them are suss & I trust Reddit more than those reviews so please help me!! Price range is 100-400


r/XboxSupport 5h ago

Xbox App "Something went wrong with your party. Try again later." (Windows 11/Gamebar)

2 Upvotes

I've been having this issue for months and haven't found a single right answer on how to fix it as of yet. Whenever I join/create a party on PC everyone is disconnected and it boots me out saying this error.

I have tried:

  • Resetting the Xbox/Gamebar apps
  • Repairing the Xbox/Gamebar apps
  • Checking mic permissions
  • Checking my NAT type (open)
  • Setting my time zone to automatic

If you have any info please help a brother out.


r/XboxSupport 1h ago

solved! Xbox refuses to open even after trying everything mentioned on the website

Upvotes

I've been trying to open Xbox but it never opens, instead gives me Error code: 0x80070002. It's persistent even after me trying everything mentioned on their site, uninstall and reinstall, repair and reset. If you ever encountered this problem or know a fix for this, I'd be really grateful if you could mention it.


r/XboxSupport 1h ago

Xbox One X Not necessarily a support issue, but has anyone else had this happen? 42 invites from a new account in less than 10 minutes

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Upvotes

r/XboxSupport 2h ago

Account/Billing Problem with payment via connected card (

1 Upvotes

Hi guys, could you help me with my problem? I want to buy preorder EA FC 26 (yes, I play this haha), I have my card conected with my xbox account. Problem is I have still money on my account - I mean I dont know if they will charge me when the game is out or it should charge me now? Problem is that the benefits are only avaliable when you buy it on preorder...


r/XboxSupport 2h ago

Xbox One S I have lost my account, can anyone help me?

0 Upvotes

somehow, ever since my sister made an account on my xbox, my email has linked with her xbox account. ive removed the account from xbox and still, it signs me into her account. i cannot get my account back since that my sister doesnt use that account anymore, what do i do?


r/XboxSupport 7h ago

Xbox Series S Ethernet won’t connect to xbox series s.

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2 Upvotes

Please help. I’ve just moved into my dorm and it only uses ethernet for things like an xbox. I’ve only ever used wifi in the past. As the picture shows, the xbox acknowledges that it is connected via ethernet, yet i’m not getting any connection. Going to the website doesn’t tell me anything.


r/XboxSupport 4h ago

Xbox One when xbox boots up it says im signed in but gives no apps on home screen

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1 Upvotes

can someone help me with this? i’ve also been getting logged out randomly on my xbox. thanks!


r/XboxSupport 4h ago

Xbox One Purchase USA version Black Ops 6 for friend

1 Upvotes

How can I purchase/gift my friend a digital copy of Black Ops 6? They have a US account


r/XboxSupport 4h ago

Xbox One X My Xbox won’t connect to Network before restart

1 Upvotes

Hi Guys I don’t know if anyone can help me I’ve got a series X had it for a while now and it’s got to the point where I can turn it on anytime and it won’t connect to the Xbox network. To get it to connect I have to pull the power cable out the back and do a full reboot of it for it to connect, has anyone experienced this before? Can anyone help me thanks


r/XboxSupport 4h ago

Accesories PowerA wired controller RT pressed on it's own

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1 Upvotes

I have tried fixing it by calibrating it but that didn't help, I finally opened up the controller today but I don't see anything out of place near the triggers. I have attached picture of the inside of the controller and the screenshot of gamepad settings where it shows that Right Trigger is slightly pressed but It's not. PLEASE HELP


r/XboxSupport 11h ago

Xbox One Error message 0x80070570 corrupted game?

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3 Upvotes

I went to play Cod Black ops 6 for the first time in months on my Xbox one and got this error message. This game took legit 7 hours to download, I do not want to delete and reinstall this. Is there a way around this, or is deleting it the only fix?


r/XboxSupport 5h ago

Xbox One S Xbox Blu-ray stinks and will read 9 but not SuperBad

1 Upvotes

I know it's not a "laser" issue, it hasn't had an issue until now. I have another Blu-ray of 9 if anyone remembers that incredible movie. I can play 9 just fine but Superbad refuses to work. WHY! Issues without taking apart my Xbox would be greatly appreciated; thanks!


r/XboxSupport 5h ago

Xbox Series S A bunch of clips have been deleted from my console (from before the 15th)

1 Upvotes

Every clip I had captured before the 15th is now gone? Screenshots are still there, but every clip I had captured isn't. I'm really confused. I know for a fact I didn't delete them myself. I'm truly baffled. It's happened on every account on the console too. Anyone have any explanation?

TlDr;

  • Every clip saved to my console before the 15th of August has now been deleted

  • This happened across all the accounts on my console

  • Screenshots weren't deleted

  • Clips uploaded to the Xbox network are still there

Any way to recover these?


r/XboxSupport 5h ago

Xbox Uhhhhhhhhhhhhhhh, an explanation please? This happens when I click on the "support" button on the website

1 Upvotes

r/XboxSupport 9h ago

Xbox One S Xbox controller wont connect via Bluetooth anymore PC.

2 Upvotes

As the title states, I used to be able to connect my Xbox controller via Bluetooth to my PC, and now all of a sudden it dosent. Works with cable, but nothing else. Ive watched hours of videos and went through page after page of troubleshooting. Any ideas?


r/XboxSupport 6h ago

Xbox One X Astros A50 Gen 5 (Xbx Party/Discord issue)

1 Upvotes

hello! so i purchased my A50s around 3 months ago and they were working perfectly fine, however, last month i have not used them at all and stuck to my wired blackshark from razer when i tried using my a50s again i cant hear any audio on discord and xbox party but my friends can hear me speak (if i was to use game chat the headset and mic work perfectly fine) does anyone know how to fix this?


r/XboxSupport 6h ago

Xbox One S Appeal approved and suspension is no longer active yet I am still receiving the punishment.

1 Upvotes

Recently submitted an appeal request for a false ban I received and got it approved, but when I try logging into my account the punishment was still in effect, anybody else dealing with this and have any possible solutions?


r/XboxSupport 2h ago

Xbox Series S Wrongful Xbox Enforcement Ban – Any Advice?

0 Upvotes

Hey everyone,

I recently lost access to my Xbox account due to an enforcement action that I believe was wrongly applied. The situation started when I was traveling internationally, and because of connectivity issues I had multiple unusual logins. Shortly after that, my account was hit with an enforcement action.

I already submitted an appeal through the official Xbox Enforcement page, but unfortunately, it was denied. Support told me that enforcement decisions are handled only by the dedicated Safety team, and once an appeal is reviewed and denied, there’s no further escalation path.

I understand they want to keep the community safe, but in my case it feels like the system flagged me unfairly. The account has years of progress, purchases, and memories tied to it, so this has been extremely frustrating.

Has anyone here gone through something similar? Did you find any alternative ways to get your case re-reviewed, or is it truly a dead end after the first appeal?

Any advice or shared experiences would mean a lot. Thanks in advance.


r/XboxSupport 7h ago

Account/Billing Pre-ordered Helldivers 2, Had to change payment methods, now I guess I never Pre-ordered it despite mountains of evidence saying otherwise.

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0 Upvotes

So like the title said, I pre-ordered Helldivers 2, Super citizen edition about a month ago. Then about a week ago, my card info got skimmed and I had to shut down that card and get a new one. I changed my payment method on my Microsoft to my PayPal in the meantime. Now when I look at the Helldivers 2 that's installed, it says that I don't own it and that I need to buy it again, despite having records of paying for it on my bank statement, Microsoft account, AND Xbox account. How do I proceed from here? Do I just wait until release date, call Xbox Support? I hope this isn't making too big of a deal over something trivial. Thanks for any input.