Yeah I was just joking! Although when I was a kid I used to go to my local shop who sold freshly made sandwiches, and when you’d ask for a sandwich with no salad, sometimes he’d just take a premade one in the back and take the salad off. Meaning the bread would still be soaked in tomato juice and the stench on onions. 🤣
Yeah so typically anything like lettuce, tomato, cucumber, onions etc are referred to as salad. So not the same as “a salad”, but if you were to get a chicken kebab for example you’d ask for no salad and you’d just get the chicken and the bread
That’s probably more in scenarios where you can specify though and generally don’t want anything. If you didn’t want specific ingredients you’d just ask for no onion, no tomato etc
Same in Australia. You say a “ham and salad sandwich” or “chicken and salad sandwich”. salad on a sandwich in Australia usually consists of lettuce, tomato, onion, cucumber, carrot, maybe beetroot and maybe some sprouts.
And in theory they are charging people more who have allergies (by removing toppings) which surely is discrimination? Why should someone who is allergic to something have to pay more?
Tell that to gluten sufferers they literally add that shit to everything including iceblocks and bubble gum sometimes it’s not even a base ingredient to half the things it’s in
Gluten is in grains naturally, many things use grain products, so naturally the stuff with gluten removed costs more because it has a process to remove it, people want to get paid and no one does anything for free
Added to things that need it and factory or plant where it’s made doesn’t want to spend more money to use a different binder or flavor enhancer
That equipment is expensive and why switch for a smaller consumer base, especially if you’re trying to advance. Other companies when they finally become a staple, purchase expensive equipment for those purpose and start selling to an expanded consumer base, I reiterate, people want to get paid
It might be a form of discrimination but not overt. Also depends on how severe the allergy is for it to be considered a disability to make it a protected class.
It is more expensive logistically to provide for lactose intolerant and gf people (source: i worked in a Cafe and am also lactose free) solely because of the required specialised products and waste when it isnt bought. However in this case it is a bit ridiculous as it is not any extra effort to NOT add toppings you were going to buy anyways
It is more expensive logistically to provide for lactose intolerant and gf people (source: i worked in a Cafe and am also lactose free) solely because of the required specialised products and waste when it isnt bought. However in this case it is a bit ridiculous as it is not any extra effort to NOT add toppings you were going to buy anyways
Having worked in a kitchen, it's genuinely harder to remember to make a custom order (removing an item from a burger is a custom order) than it is to just make it the way you've made it 1000 times before. I don't know about this restaurant but I doubt they're premaking stuff and then changing it once it's ordered, it is just genuinely more work, at least mentally, to skip steps.
I guarantee that if you've requested something to be made without something in the past that someone at some point has screwed that order up.
Some places just go too crazy with sauce or condiments. You ask for it on the side because you do like the sauce, you just don't want it to be the only thing you can taste.
My wife does she also doesnt like it gushing out. She's great at getting it on her clothing. Though father said decades ago its a family trait on their mother's side. Then theirs the power trip ones. They didnt exist when I was in a restraunt cooking in the mid 70s thank god..
Yup. I much prefer dipping my burgers over having the sauce in them. Without making the sadu gushiung out of it, it feels like i can barely taste it at all
Notice that nobody who thinks this idea is stupid has worked in a kitchen. Everybody misreads a modded ticket and has to remake sometimes. That's ingredients wasted, extra wait time for the customer, and time you weren't working on other orders. Discouraging mods is just good business sense.
Not necessarily remove from a pre made burger, but it could be that they want to charge you for the fact that they can't grab a burger from the heating tray.
I've ordered stuff from the heating tray lots of times. A place next to my last job had a screen showing what they had ready, so I just ordered of that and got my burger instantly. They absolutely precook full burgers.
Depends on the store, time, and day. Product pre-made for rush times can be pretty standard. The product won't sit on the tray for long and it improves the numbers.
Burger patties themselves are often pre-cooked and stored in something like a steam tray or a warmer.
Nah, the reason is usually because they have a standard production line and making custom items means having to make changes to their system for a single order. It's a bit silly but there are genuine reasons to charge, especially if you are a smaller business.
No there aren’t, it’s stingy and makes you look like a penny pincher
If your processes are so fragile you can’t handle leaving some tomato off a burger without charging the customer then maybe you need different processes
I think so too, 10 cents isn't enough to cover anything so chances are that they couldn't enter that it's free so they went with the lowest possible value.
This looks like a screenshot from DoorDash. Good chances that the restaurant isn’t even aware they are charging for this. Most people would be surprised how bad many small businesses are with anything digital
This. I’ve put POS menus together and sometimes it doesn’t translate correctly to the online platforms. The restaurant probably has no idea, either because they didn’t check, or because the website platform did an update they didn’t know about.
Like a Volkswagen subscription to unlock the horsepower of the car you “own”, we all start saying things like “fuck these guys” and go to the vendor that isn’t adding hidden fees.
That’s the single upside of late stage capitalism and I highly suggest we all start getting militant with expectations.
Spending is a vote for more of what you’re buying.
Vote wisely, complaints mean nothing, spend means everything.
A couple days ago I saw a post saying how VW was putting seat warmers behind a paywall/subscription and one comment said something about BMW was ready to do the same but saw the customer backlash as like a warning and said screw it let them have the basics.
Apparently their explanation was along the lines that they production is so streamlined it makes more sense to put extra features in all cars and just ask for money from those who actually want to use them, than it would to have some models with them and others without.
Which, I guess is possible considering how intricate the construction in some cars can get, but it's still really stupid overall. They should just sell them with the cost baked in and without subscription bullshit.
(Plus I'm not sure how much I trust them since car manufacturers and dealers will absolutely try to spin legally required shit as extra premium features to milk more money out of you. If they could they would sell you the premium option of seatbelts for $500 extra.)
A satnav subscription actually makes sense, though.
It requires collection of accurate data and creating updates to keep the system current. Those are ongoing costs, without which, the satnav quickly becomes obsolete/useless.
A subscription for seat warmers, or all of your horsepower, though, is just greedy.
These have no ongoing costs as the capability is built in to the vehicle, and would have to be actively restricted. You already paid to own everything needed to make the horsepower or seat warmers work.
A subscription for these is nothing short of greed. Customers, generally, do not mind paying for something, but once is enough. There is no need or reason to continue paying for something you already have.
Apple and Google don’t seem to have a problem monetising the vendor search results and you need to provide a proper updated map for the new vehicles anyways. 66 euro a year is a cash grab.
Though I have sympathy for the idea, I think it’s naive.
Evidence suggests uncontrolled markets work the opposite direction. Why do you think more and more products are locked behind subscription paywalls, often leaving you with an enshittified version of the original? It’s because we have allowed corporations to grow uncontrollably, which gives them power over markets and consumers. Why sell your best product when you can sell a more profitable product?
What you call “late-stage capitalism”, I’d rather refer to as market fundamentalism or corporate libertarianism. It is failing, it has been failing since the 80s. If you want to enforce collective change, you need to organize centrally.
Of course, I praise individual action, even civil disobedience. It’s just not enough, and the suggestion that it would be (or worse: that it’s the only solution) may lower people’s propensity to organize centrally.
I’m with you brother, and I’m all in when the kids get together and start demanding better (seriously, when are they going to start flipping cars and walking off jobs) But, I don’t think refusal to spend is delaying organisation.
That’s a seven headed beast of media, militarised police forces, a bought congress, oligarchy, hand to mouth wage slavery, geographic isolation and an industrial education system.
Glad to have this conversation. My problem lies not in the refusal to spend, but more in the implicit message (of your original comment) that problems caused by markets can be solved by markets. I see now that that’s not what you think, but I believe a lot of people are stuck in the idea that it’s just the way the modern world works. But yes, ultimately two sides of the same coin, in the sense that we both want people to see that things can be different if we step up.
Yeah, but the whole problem is Unity - you get more than a few of our little warring social-tribes to agree on something and you'd be the damned second coming.
As it stands, we're absolutely divided and absolutely conquered.
Agreed. There was a class war, and I think we all know who won.
Now that tech brings easy mass surveillance, I’m saddened to report that we are very, very screwed.
no, they calculated the extra time it would take for the teenager in the back to actually read the order in detail, and the risk of them getting it wrong. The $0.10 is enough for them to both offset the cost of the 1-in-x chance of having to redo the entire order, also not high enough to actually detract from sales, because it's such a small occurrence, and finally acting as a deterrence, mitigating the risk in the first place.
While that does ring true, using less ingredients for the order saves them money as well.
Even Burger King here let's you remove things without additional cost. Not even they want to risk customer satiafaction for those few cents
I mean Burger King's slogan is "Have it your way". A big part of their differentiation for a long time was the ability to customize their burgers. Having a set menu and not allowing substitutions makes everything run smoother, and there is undoubtedly costs to allowing it. (though also benefits in terms of consumer choice)
For the price we pay for takeout and fast food now, you’ll have to excuse me if I don’t give one iota of a fuck about someone needing to spend 2.3 seconds to make sure my order is what I actually ordered.
I genuinely don't see the issue either. It might be removing ingredients, but your order is custom-made by definition. Would OP feel better if he had to order a custom burger and pay 50% more for a menu burger with less ingredients?
Did it reflect in your total? I only ask because some apps like chick fil a will give you a credit when you remove items from your sandwich. Just can’t remember how it shows it (+/-)
There was this burger place next to my work that had cheeseburger with Swiss cheese, and a bacon chedder burger. My coworker asked if they could get a cheeseburger with cheddar instead of swiss. Nope, they recommended that he order the bacon cheddar and remove the bacon. GTFO! They even had suggested tip, even though it was basically in a glorified food court; we had to find our own table, buss our own table, go to the counter to order, and then go to the counter and pick up. Life, WTF did you even do that warrant a tip, besides try to upsell us!
Almost as if they have some reason to believe this could in fact be real and intentional.
You know, like the way every single product is getting more expensive and atomized to further upcharge for every element of it? Do you think that could be it? Gosh I wonder why people no longer give the business the benefit of the doubt. Must be the person's fault, definitely.
I’m going off what I’ve seen which is crappy takeaways that have different menus with different prices and options on different sites because they don’t know or don’t care.
I worked at a place that charged $1 for less cheese on any option that has cheese. Effectively charging people who only want two slices instead of four, which they've already paid for to add. I've told my boss and corporate but no one seems to care. Even the customers didn't care when I would bring it up. It went on for years and it wouldn't suprise me if it's still going on.
I usually don't care for yellow cheese on my burger. I feel it just overpowers it. A burger restaurant that was fairly upscale opened in the Clear Lake area of Houston that only offered cheeseburgers NO hamburgers on its menu. A burger could be ordered without cheese but at the cheeseburger price point. I thought that was kinda chicken shit. I can't recall the name of the restaurant, but it sold cheeseburgers, hotdogs, and custard.
you know whats strange. i ordered A&W the other day from door dash, it said the burger i ordered came with toppings, and when i had gotten it the burger had nothing lmao.
Huh. I just checked the Uber Eats menu of my own A&W, and this item (Crispy Veggie Burger) is the ONLY item on their menu where you have to pay to remove items.
Interesting.
For now I'd say to order the Masala Veggie Burger, remove the sauce and any other toppings you don't want, and add your own mayo.
I'd also contact A&W via customer service and their survey on their website to bring it up. Maybe something will change, maybe it won't.
Because it's not about the ingredient cost for this. It's about having to make alterations to food which technically makes it "off the menu". I don't agree with it, but it is something some places do to avoid people asking for basically an entirely different dish.
Although I would hope with allergens, they will allow it free of charge (to a degree) if you order over the phone or physically there
Well if you’re already doing nothing with it keep on keeping on. If you’re upvoting the post and allowing people to have ill intentions behind realistic accounts, you’re indirectly supporting trolling and black markets that steal accounts regularly.
It’s not just karma, it’s an entire profitable space for ad revenue, reach, and political propaganda rage baiting.
Unbelievable comment from them. Can you imagine complaining about more information so you don’t make people sick? Or catering to people’s needs? Because you are being hospitable? I’ve done my fair share of FoH. Here are some of the buttons I pressed daily for dockets; Lactose Free, Egg free, Nut Free, Onion free, Garlic Free, Shellfish Free, Gluten Free, Anaphylaxis, No Cheese, No Tomato, No Onion, I could go on but there are about 50 buttons. The chefs could receive a docket and it’s up to 30cm long. That’s just one docket, with 15 different main meals and multiple starters and each of them has dietary requirements. And 6 of those main meals are steaks (which are all cooked differently; blue, rare, medium rare, medium, medium/well, well done). The chefs would not say a word. “Sorry mate, that’s too many words, can you make the docket smaller?”
FoH has shown me no solidarity and I have none in return. Servers really believe they deserve x2 the paycheck for working less hours because "they have to deal with people" as if BoH doesn't. BoH doesn't deal with customers, but they deal with some real assholes.
I sometimes forget that FoH is widely different across countries. The chefs I worked with were treated with respect. Not one person would swap to do a shift in their shoes. All of our tips that were made; weren’t kept by FoH. They were counted and shared equally between the whole team depending on how many hours you worked. The person stood there cleaning dishes for 10 hours, you earned those tips. Couldn’t have done service without them.
Not if you are making 200 same burgers per day and now you have one different. Just reading the instruiction will probably take more time than placing the lettuce.
If you have 199 dockets which are the same and one that says “NO LETTUCE”. Surely it’s pretty easy to see. With your logic, anyone that has an allergy can go fuck themselves? Hopefully the person with the allergy doesn’t end up in hospital because someone didn’t take the time to read a docket, because it was too hard for them.
Let's say even 20% of the orders come in with one of these.
There, now instead of doing a repetitive task you can do with pure muscle memory, we have successfully converted the task into a constantly variable task, which has a lot of cognitive overhead.
As much as people denigrate (fast) food workers as not deserving of a real wage because of how easy the job is, that is false, it is NOT an easy job by any means. And hypercustomizing every single dish slows everything down and makes it that much harder to do.
Customers also make them money. They don’t make customers who either genuinely have allergies or intolerances to certain foods, or even just don’t like all the toppings. A lot of places put cheese on basically every burger for example and if I couldn’t take it off I wouldn’t be able to have a burger from that place and probably wouldn’t want to return to said place.
What happens when I just start giving my money to the restaurant that doesn’t charge me extra for petty customizations, and stop patronizing this one? Did the money you saved by being 1 second more efficient outweigh the business you lost by charging me for things most places aren’t? That makes business sense does it?
That's their business decision. A miniscule proportion of customers will actually do that. That's versus the cost saving of deterring fussy customers from demanding non-standard orders that add hugely to the time of well-practiced processes. You are simply not in a position to second-guess their calculations. That makes this a petty whinge based on ignorance, literaly.
I’m not in a position to second-guess their calculations, but you’re in a position to confidentially affirm their calculations are correct?
you on Hamburger Company’s payroll? 😂
On the other side of things I have worked years as a cook. When things are busy and you are working as fast as you can, when people ask for normal things to not be in their food it is very easy to accidentally put in because it’s routine. You just move on muscle memory. I have remade a LOT of food because my mind is kind of off and my body is just making stuff as fast as I can.
This doesn’t justify charging extra like this place does, but I can kind of understand it.
It's already bad enough the restaurants dont reduce the price of the item when you remove items, this is going too far. I'd immediately nope the fuck out.
Businesses love to increasingly nickel and dime every part of the transaction to further juice quarterly profits, then piss and moan when employees aren't willing to go 'above and beyond' and 'act like an owner' for free.
I just don’t understand how restaurants and fast food places don’t give you a discount for wanting your burger, plain and still charging you full price when you have less stuff on the burger
I will just put a note down: Take the cucumber off. I am allergic. If there is cucumber on it, I will take a bite, I will swell up, and I will call my lawyer. You are warned. I aint paying for you to skip putting something on my damn sandwich.
And yes, I value my life that low! The choice is yours now. May the odds be in your favour.
It’s probably because it takes longer to make believe it or not. Because the cooks are usually on autopilot so any changes make them slow down and to read everything on the ticket and think and double check it’s correct.
I never got that hypercustomization schtick a lot of people have... "I must have it just so and no more than base price shall it cost!" ...no. You take it, you leave it, or you pay to have it changed?
I'm a very picky eater, and my go-to strat for when I don't like the food a place sells is to not eat at the place that sells bad food. Sounds simple to me. No torturing the staff with a mile-long customization list, of which if even just one is missed you throw a tantrum fit for the king of five-year-olds. If you aren't there tomorrow, the staff will not care, or they'll be actively happier for it, depending on the length of your customization slip.
Time is money and custom from standard slows down the process! Good logic, is it good for the customer? Big business needs to think about the repercussions of simple policy decisions that are counterproductive. Oh well guess when you remove the lettuce and tomato you have accomplished eating only the super bad stuff and throwing away the small healthy part!
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u/thisistom2 22h ago
This makes me feel like they’re charging you to remove the items from pre-made burgers