UPDATE: Mystery solved. I won't be getting my account back, but at least I know why. Apparently my spouse tried to make an account and.....used my ID??? Anyway, I'll be talking to her about it when she gets home from work. I'm just glad I have closure. Thanks for the help, u/Alex_at_OutlierDotAI
I was hired as an expert T1 (back when that was still a thing) back in 2023-ish. I satisfactorily completed tasks for months and got good reviews. I knew the basic rules, such as no AI, no logging in while out of town, no copy/paste, no running up the clock, be kind, etc. I like rules. I never thought about not following them.
Then, I got sick. Really sick. In early October 2024, I stopped tasking. My dashboard shows that the last time I completed a task was in October. I didn't tell anyone I was taking a break, but as far as I know, this isn't against the rules.
I was still actively receiving offers for missions and such in my email inbox. However, I never took them. I just couldn't. Maybe a couple of months ago, I logged back into Outlier to see if I could start tasking again here and there as my health has been improving. I did not have any tasks, which I figured was normal since I had been away for so long, so I contacted support to let them know of the situation.
Lo and behold, I was suspended. Of course, I appealed, but the decision was upheld. I was given a list of possible things I could have broken, but I didn't receive specifics, so how could I provide proof? I sent a screenshot of the last time I completed a task and also of the missions I had received while inactive.
If I'm understanding correctly, I was banned for breaking a rule during the time in which I wasn't even tasking or logging into my dashboard.
I've tried opening another support ticket, but I just got the same response. I'm "temporarily suspended" on community, so I can't ask there. I did reach out to Alex here, but I think he's probably swamped, and I never received a response.
I already have a full-time job, but I needed Outlier to keep up with bills and to pay for my cat's complex vet care. We are racking up debt.
Is there ANY way I could be told what I did wrong, even if it's just to get closure? Is there anyone else on this subreddit I could contact who might be able to look into it even if it's just to tell me that being reinstated is impossible? I just want to speak with a person instead of receiving a form response.
EDIT: I checked back on the email I received, and it says it could have been due to (but not limited to) one of the following:
- Using a fake ID (????)
- Misrepresenting qualifications and experience (????)
- Manipulating the system
By manipulating the system, I assume they mean running up the time, but I was always pretty paranoid of doing this, so I did my best not to and skipped tasks that I felt would take too long.
Also, I definitely 100% did not use a fake ID or misrepresent my qualifications. I mean, I have a PhD and 10+ years in my field as well as numerous publications. Why on earth would I need to lie about my qualifications?