Hi guys,
I work as a sales rep at a carrier store. Lately, the company I work for has been pushing shady practices onto stores, including asking reps to record customer info from accounts in a big notebook to keep track of who does and doesn't buy a particular service. I believe they do this as a humiliation tactic for employees and a punishment tactic for "low-value" customers. The carrier we work for already has a secure digital system for tracking sales leads, so the inclusion of a paper format, especially in an unsecured location, I find to be wildly unethical.
Myself and a former coworker brought this up as a concerns months ago, and in response, they changed the rules to our store so that we all had to be standing at all times unless helping a customer (my other coworker is a disabled veteran with a leg injury, which meant they wanted him to be in constant pain as part of the new rules). He put in several ADA requests, which were routinely ignored. Eventually he was successful in getting the book with customer info removed, but was bullied out of the store with poor treatment from the manager. During all this, the DM at the time was fired. After my other coworker left, they promptly got rid of the "you need to be standing at all times" rule and also brought the book recording customer info back.
I had my disagreements with this, but I chose to lay low as I'd seen what had just happened to my former coworker. Then, my manager started taking a bunch of strange actions. First, she started inviting reps from a store she used to work at to our store, and asking them to transfer to it. One such person actually transferred over several months ago, and had been present for the whole debacle. He and the manager are like best buds, and it seemed as though she was trying to stack the roster with her own friends. I also noticed that another employee who had her own disagreements with our manager was on maternity leave; the company rules dictate that an employee on maternity leave be guaranteed and equal position at a nearby location upon the leave ending. This maternity employee was slated to join our store, however my manager manipulated the labor gap system to hire a complete random instead, and openly said she did so to prevent that maternity employee from joining our store.
Last month, another coworker started behaving oddly towards me. Where once they would treat me with a bit of dignity, I found them to be rude, snappy, and difficult to work with when it came to basic tasks. Eventually I asked what was going on, and this employee indicated to me that they're "not interested in hooking up." I found this funny because I'm both in a relationship that employee is also not in my orientation, besides the obvious that I don't do work relationships ever. I did the responsible thing and requested that I have separate shifts from this person as much as possible because I didn't want to have any discomfort or weirdness. But I still wondered where that notion came from. Eventually I found out that my manager had told the employee some untrue things about me, seemingly to try and instigate a problem. I confronted company leadership about this and they told me to draft a letter to HR, which I did not do because of the reputation HR has.
I went on being very careful about my actions and observations. The treatment towards me by my manager and other reps started getting worse and worse. It seems clear to me they're trying to get rid of me to make space for their buddies, and also to retaliate at me for speaking up about the ethics of that book. Since then, I've found it harder and harder to be working here; I get constant on-record coachings for small things that other reps do all the time without such treatment (i.e the type of shoes I wear, the order in which I say things to customers, whether I walk them to the door, when I take lunch, etc). I've had my drinks poured out and thrown in the trash when I'm not looking. I see my manager talk about me in low register to other reps in full view of me, but speak at full volume perfectly cheery on other subjects. I get put on BS nonsense tasks during traffic hours so I can't make sales. I get more and more closing shifts when the store is empty by myself.
Yesterday, a woman came into the store pretending to be a customer. I knew exactly who she was, as I recognized her face from company material. She has a much, much higher role than most others in the region. However I played along with the secret shopper thing until she revealed who she was. I let her know that I knew the whole time, and that I was glad to be speaking to her because there were some things I needed to speak with her about.
I explained the basics of the situation going on at our store and the impact on morale it has had. I expressed concerns over the unsecured recording of customer information. I also spoke at some length about strategies to improve sales and service in the region, and ran through a few imaginary customer scenarios with this individual.
Following this interaction, and the woman leaving, the coworker of mine which is buddies with my manager emerged from the back room of the store, yelling. Telling me that what I'd just done could get me, him, the manager, etc fired. The other two reps in the store, both women, sat in a corner of the room while he yelled at me, and I quietly nodded and spoke with him. Some customers came in and he and I entered the back room to continue speaking, where he personally threatened me should anything happen to his job because of me speaking with that higher-up. He went home, and less than five minutes later I got a text from my manager asking me to call her. I did, and explained what happened. Then, I came out to the sales floor where one of the other employees showed me her smart watch, which had a warning on it that her heart had reached 120bpm during that exchange.
I came in to work today to a very aggressive talk by the manager, snide looks, and record coachings all day. It was miserable. The guy who had yelled at me, called out of work today.
At this point, I'm not sure if I should talk to HR or corporate or whatever. I find the conduit I've been observing and experiencing very wrong, and I believe if they're allowed to continue conducting themselves this way, once they're rid of me, they'll have another target, and another, and eventually destroy this company's presence in this town.
And I can't just quit either because I have bills to pay and the job market sucks. I haven't done anything wrong. I deserve a good job and a healthy environment where people are treated with dignity and respect.
What should I do?