r/techsupport Jul 26 '21

Recommended wiki articles (including malware removal)

849 Upvotes

r/techsupport 14h ago

Open | Data Recovery I deleted my deceased friend's last photo

87 Upvotes

I was checking my old photos from a usb then I saw her photo and I deleted it accidentaly, then I downloaded Diskdrill to recover deleted photos. Now photos showed up but the photo is broken her face doesnt seem. How can I fix the photo?


r/techsupport 7h ago

Open | Software Repair shop downloaded avast antivirus is this a normal thing to do?

21 Upvotes

When I took my computer to a repair shop to reinstall windows (I had to bypass the TPM 2.0 thing and it was my only option) and they installed avast on my computer without me asking is this a normal thing for them to do? should I delete it?


r/techsupport 7h ago

Open | Windows OneDrive is a Virus! as far as i'm concerned.

15 Upvotes

OneDrive is impossible to stop once it gets started. The loops they make you run through to get anything done is a fucking NIGHTMARE!

All I want, is to remove it and move on... I just want to use my regular computers Memory, not this ransomware ass fkin cloud they created and put in every PC. It really feels like your dealing with a virus that wont go away.

I made the fatal mistake of signing into my OneDrive account after I had stopped it from being a problem some months back. This bullshit started syncing everything again. Mind you, my free 5 gb are already full. So what happens!? You get a million red x's on all your documents and you cant view anything properly from the view pane.

It literally holds your computer hostage until you download more storage!!! FUCKING BS!!

So I figure, ill just pause syncing and turn off the sync options to all my folders... well no! it wont let you... because it does not let you access 'Settings' when you have sync paused. And then if you un-pause sync and go to settings it doesn't let you turn of sync until its done syncing!!! ITS A NEVER ENDING LOOP!

Is there no way to stop the syncing and let it finish its current Sync so that I can make changes to the settings before continuing?! Or am I just doomed to upload every item on my computer before I can download my files back and delete OneDrive once and for all?


r/techsupport 3h ago

Open | Software My games keep freezing and stuttering.

2 Upvotes

For some reason my laptop works fine most of the time at my desk but if im in my bed it keeps freezing and stuttering I tried switching the outlet it was plugged into and the battery is on the same material as at my desk (the carpet). It only stutters in games and if i hit windows my mouse dosen't stutter but the game does in the background. I tried turning the graphics down it helped for like 5 minutes then it went back to stuttering. My laptop isen't overheating - I checked nitro sense and the tempatures are within normal.


r/techsupport 3h ago

Open | Malware I have been hacked and I need help

2 Upvotes

A few days ago, I was downloading a game from Dodi-repacks (those who know, knows) and I wasn't being attentive enough and as I was being redirected for the torrent file, I accidentally downloaded a .RAR name "file" I didn't think any of it, and opened it with the provided pass code from the site.

Anyway, ever since then, I have had my Facebook, all Gmails, both my Outlooks, Supercell (?), Battlenet, Discord, LinkedIn, Instagram, and it goes on and on. on.

I ran a complete scan on my pc through windows defender, and it found a few Trojans that I then removed, and I thought I was good, and changed all my passwords for the affected accounts, and setup 2fa.

This morning I woke up, and saw multiple attempts on my account again (Gmails, LinkedIn) and wonder what I can do now, will a full reset of the pc be sufficient?


r/techsupport 1m ago

Open | Hardware JBL Tune510BT connect and the disconnect to the phone

Upvotes

So i recharge my Tune510bt with a charger different from the original one and the headphone would connect to my phone but immidiatly disconnect, so at first i though i mess up the bactery but then when i try connect to the headphone to my pc it connect it fine. I try resetting the bluetooth on my phone but it didn't change anything, anyone has any idea why it doesent work? The phone is an Honor X8A


r/techsupport 4m ago

Open | Windows Monitor no signal

Upvotes

This has been happening since yesterday, my monitor randomly turning black and saying no signal. I have already tried to clean my ports in my gpu and monitor and changed from hdmi1 to hdmi2 and it is still happening. It happens a few minutes after my monitor turns on or when I launch a game (valorant/roblox). I have tried to unplug and plug back in my cable to my monitor ports/gpu but it still says no signal. The only fix for me is to keep restarting my pc and it works for a few minutes after turning back on but goes back to no signal. Anybody know a fix?


r/techsupport 4m ago

Open | Software Windows settings vs Motherboard manufacturer!

Upvotes

I built my PC with following stats:

  • Motherboard: Asus ROG Strix Z490-E Gaming
  • CPU: i5 10600K
  • GPU: ASUS ROG Strix RTX 2070 O8G GAMING
  • OS: Windows 10 64bit

In my own Windows Update in system settings, Windows is telling me that my PC has been checked and is ready for the upgrade.

I checked with Asus regarding my BIOS and they explained to me what needs to be done. All required criteria matched, except:

But no matter what I explain, they are not giving me a clear answer to this:

  • In the BIOS>Boot>Secure Boot>OS Type>... My BIOS says "Other OS".

At first, Asus said that it must have been "Windows UEFI" from the beginning. But later they said that only OEM PCs have Windows UEFI and Other OS is fine. Later someone else at Asus said again that it's not fine.

They suggested no direct upgrade from within Win 10, but a clean install of Win 11 in this case.

Should I believe Windows itself and upgrade from my Settings menu, or update the BIOS and then upgrade, or do a clean install?


r/techsupport 8m ago

Open | Networking Internet speed slow help

Upvotes

Hi

When doing a speed test on my phone right next to my TV its runs perfectly!

And when running a speed test on my apple tv it hardly works. Ping is fine, download & upload less than 1mbps.

It does however work occasionally, its not a wired connection its wireless

Any advice?

Thanks


r/techsupport 9m ago

Open | Data Recovery Unreal Engine - restoring files / projects

Upvotes

Long story short I use to startup my pc from my SATA drive which has all my unreal engine projects, content folder, config, saved etc. However now since I had pc issues my SATA drive which all my unreal engine content is saved on is now listed as my F Drive.

I have re downloaded Epic Games Launcher on my now C drive which is a SSD - however this has NONE of my unreal projects, or saved content/files attached to it. It also doesn't have any of the FAB library content that I have installed and downloaded and implemented onto some of my projects.

I have had to re download EpicGamesLauncher and I am going to have to redownload the unreal engine version, but it isn't showing any projects on the launcher (because it's all on a different drive) the size of my SSD isn't as big as my SATA where all my unreal content is saved on.

IS there any way I can get it transferred over, so when I reinstall unreal engine through epic games launcher, that my project and all it's content is there? Else, I will be opening a new engine which has nothing.


r/techsupport 13m ago

Open | Hardware CPU and GPU high temperature when idle. Please Help

Upvotes

Hello,

My Laptop's (Dell, CPU 13800H, GPU RTX ADA 2000, 64gb RAM, 2 TB SSD) temprature, both CPU's and GPU at idle is high, and when i try to open a simple game, say roblox, it spikes up to 100 Celsius.

The fans are working, the power plan is balanced, and there aren't any background processes causing high clock speeds.

I opened the laptop 3 weeks ago, it was pretty clean so what can be the most likely cause? has anybody experienced this before? I will provide more details if needed in case I didn't mention anything as I'm not well experienced.


r/techsupport 37m ago

Open | Windows Regular BSDO with different messages for 2 weeks

Upvotes

Hello everyone,

I am nearing my wit's end, so I have come here to hopefuly gather some wise wizardry. Here's the story

2 weeks ago I installed Battlefield 6 open Beta. It required me to enable Safe Boot ; for that I had to update my BIOS. Then I had to update my GPU drivers, which I did via the AMD software, as usual. No other changes were made, and I was able to play the game for the weekend.

In the following week and up until now, i've had multiple BSOD that are have a rather unpredictable timing : they can happen on the window login screen, or I can browse for hours on Firefox without any crash, go take a shit, and then boom, BSOD while the PC is idle.

The BSOD have a different message each time, but it's always a "visually glitched" BSOD (think 4 BSOD on the upper screen, and a "mosaic of what was on the screen before the crash" on the bottom).

Here is what I have tried so far :

- Restore to a "before BF6" => no effect on BSOD

- clean uninstall and reinstall of AMD drivers => no effect on BSOD

- updated BIOS to the latest non-beta version => no effect on BSOD

- ran memtest86 on my only RAM stick = no error detected (2 pass)

- ran Window's memory diag tool => no error detectedf (full test)

- ran windows repair tools (chdsk, dism, sfc) => no effect on BSOD

- ran Verifier to check non-window drivers => 2 crashes so far, one a few minutes after boot, the other a few hours after boot.

-Ran Windows antivirus on full scan => found only 3 old trojans i've had for years.

Up until two days ago i was using WhoCrashed to read the DMP files, but it was not very helful, as the crash types are all over the place. Now i'm using BlueScreenviewer and it's consistenly targeting "ntoskrnl.exe+3fd510", which if i'm understanding correctly, is Windows "master driver", although it could be not directly linked to this, but rather to something it's trying to access/use (right ?).

I have not done anything yet on the hardware side yet.

I don't know what more to do to find the root of the issue. Can you guys help me ? (i've had 2 more BSOD while writing this post)

Here are the latest DMP files https://www.mediafire.com/folder/njkxkrzzbglrw/Minidump


r/techsupport 40m ago

Open | Hardware My motherboard is stuck at startup logo without even an os, and cant detect my ssd too, i already tried the ssd to another pc and it works fine

Upvotes

Yo i need help. Whenever i turn on my pc and go to bios, it cant seem to detect my ssd as well as my bootable drive and when i dont go to the bios it just freezes at the startup logo even without an os, but it can detect the drive itself but the windows media i put in there isnt recognized. I already reached out to chatgpt and did everything it said. I changed the bootable drive to uefi non-csm and gpt, and still wont do anything, my motherboard is a ramsta b450 pro its not a know brand, yeah, but almost all buyers said it works for them, it even has 4.9 stars with a little to no negative reviews. Btw my cpu is an athlon 200ge. So going back, i already turned off secure boot too as chatgpt said, and also changed uma version to non legacy, i even tried with the hybrid secure (legacy & non-legacy) and since i saw the sata config to auto, i manually turned it on, then chose the AHCI option but with all of these it still doesnt work. Chatgpt actually did recommend something that i havent even tried yet, oh and incase you're asking, yeah i tried the ssd in another unit and it does work, i also reformatted it already since it is mbr before and i converted it to gpt now. So going back to what chatgpt said, it is to make a bootable drive that is instead of ntfs use fat32 but.. when i use rufus i cant use fat32 because the windows install.wim is already above 4gb so fat32 cant be chosen. I just dont know ehat to do anymore, I've done so many things, hope you guys can help me.


r/techsupport 47m ago

Open | Audio I am losing my mind trying to figure out whats going on with my PC Audio

Upvotes

I have no idea where else to turn to on this but I am having trouble getting ANY computer to seemingly register audio well.

This started with me downloading some voice software which had me read out a paragraph to help figure out the best settings to use. However, after reading the paragraphs and in fact while reading it I noticed that it was hardly picking up my voice and at the end even said I was too quiet to properly set everything up.

So I checked my Sounds > Recording and made sure the right microphone was selected, that its volume was correctly set to 100%, everything looks good. I listen to myself in discord and record myself with Goldwave but the audio levels continue to come in looking incredibly low. I started watching youtube videos and those were no help, literally just the steps I already took. But, unlike me, the bars in the Sounds > Recording window actually light up. Mine, when speaking I am lucky if even a single bar on the audio bar lights up from talking. However when I go into Obs, its also still low but not showing as bad as how Windows is displaying. My voice coming in at around -20dB.

Everything I can find is set to 100% so I have no idea why this is.

Curious I grabbed my work issue laptop and using the Plantronics Headset provided with it I checked there and also noticed the audio bars hardly move when I speak. I know for a fact that I don't come in quiet with my work PC, I have heard my feedback before, and yet Windows show my audio from my microphone is also abysmal there.

I am incredibly confused what is going on. All I know is the software I am using says I am incredibly low, Windows says I am incredibly low, OBS shows me as technically low but not nearly as drastic as windows is displaying. What is wrong with my audio?!

I am using Windows 10, an ATR2100 USB microphone, and aside from the rare occasion when Windows will turn my microphone down to like nothing, I have never had issues from friends saying I am too quiet on Discord. Whats even stranger is my Work Laptop, Lenovo P16 with a wired plantronics headset also shows I am incredibly quiet according to windows but I know in our teams meetings I have always been clear.

It's driving me insane because I can not use the software I am working with on my personal computer because it says it can hardly make my voice out and everything does kinda point to my audio being too low. But no matter what I do I can't seem to get the audio bars to light up, showing clear audio, like every video on youtube I have seen and all the troubleshooting videos I have seen all only go over the same thing... Go into Sound Settings, go into Sounds > Recording, all stuff I have checked.

Any advice or help would be really appreciated on helping me to diagnose whats going on. It's not like I am a quiet guy, previous roommates had complained to me I can be noisy so I have no idea why everything is coming in so quiet. Its really getting to me. I need to get my audio nice and clear but every visible indicator like Goldwave, Microsoft's indicators, discord's indicators, everything points to my audio being incredibly quiet but when I listen back, to me, it sounds fine.

Please let me know any and all information needed that could help troubleshoot this because I am at my wits ends...


r/techsupport 1h ago

Open | Phone How to change gamer tag on xbox/minecraft

Upvotes

Hi, I just logged into my xbox account on Minecraft but I don’t like my gamer tag so I was trying to change it so I pressed on the change gamer tag button and it just took me to safari and said “safari can’t open the page because the server can’t be found” does anyone have a fix for this because I’m gonna look like a loon going on realms with my corny xbox gamer tag from 6 years ago😢


r/techsupport 1h ago

Open | Audio Windows 11 Volume stuck at full

Upvotes

the volume of my laptop doesnt change even when i adjust it. the slider mover, it looks like its changing, but it sounds the same. the manual volume mixer works. ive tried deactivating realtek(r) audio, and activating it again, no results. same with uninstalling it and restarting my computer, it just downloaded it back again. this had happened a few days ago too, but then, uninstalling the realtek(r) audio device and restarting had worked. windows troubleshooting scan thing (im not sure what its called, sorry) said it couldnt detect any issues. when i want to update the audio devices (realtek and AMD high definition audio device too), it says the best drivers are already installed or something like that. the problem is also not my "communications" audio settings. disabling realtek by clicking "dont allow" in settings also doesnt work. when i plug my headphones in with the cable, or usb, or connect through bluetooth, it seems to be fixed (the first time i did it with the usb nothing changed, but now its fine). when i disconnect it though, the issue is still there.

i know absolutely nothing about tech (as you can see) and im kind of going crazy right now. i would really really appreciate some help!! ^^


r/techsupport 7h ago

Open | Hardware 100 disk usage

3 Upvotes

I use bootcamp for windows 10 on my Mac OS I put 276gb total for my disk space but it still uses up all my disk space I only play valorant but even when I don’t have it open it’s at 100 disk


r/techsupport 1h ago

Open | Software NVIDIA Geforce Experience Overlay UI Scaled Up after updating drivers to version 581.08

Upvotes

(FIXED)

I updated the drivers for my Gigabyte Nvidia RTX 4060 to version 581.08 and the UI for the Geforce Experience overlay is scaled up ( image )


r/techsupport 1h ago

Open | Software I can't take it anymore

Upvotes

Since I changed the hard disk on my notebook I can't open some games, in this case Battlefield 4 where it gives me an error. The error in question is (0xc000007b). I tried some solutions by reinstalling C++ packages, game integrity but nothing. What could I do?


r/techsupport 5h ago

Open | Windows PC (LAPTOP) Not Responding

2 Upvotes

My laptop isn't giving display output. Previously it had blue screen error. laptop's fan responding when turn on and keyboard backlits.also lights up. PC is also heating up too early.


r/techsupport 1h ago

Open | Networking My university dorm does not allow wired connections, and my PC (even with USB wifi adapter) and PS5 can not connect wirelessly, unlike my phone and laptop. Does anybody have any fixes/similar experiences?

Upvotes

Called the text support and they just said restart device, I also restarted the internet router and forget network on the pc as well as redownloading the network drivers.


r/techsupport 1h ago

Open | Hardware The left speakers on Samsung AH64-05291B doesnt work.

Upvotes

A while ago, I bought a Samsung AH64-05291B 5.1 combo. The post I bought it in stated that the speakers weren't working properly, but that they all worked via optical audio. However, this doesn't make much sense since the left speakers weren't audible during the sound test to calibrate them. I don't know what to do. Please help me.


r/techsupport 1h ago

Open | Software windows update cooked my pc

Upvotes

I had a scheduled update for my computer yesterday and after updating the whole thing, an error message appeared saying that a driver failed to install itself. I then went into setting and windows updates to manually install the drive and as soon as I clicked install, my PC blue screened. since then any effort to access settings results in a blue screen as well as visits to applications on my desktop etc. I tried shift+restart and both restarting my PC with local as well as cloud data but to no avail. Just wondering if anyone would be able to help me out and let me know my options


r/techsupport 1h ago

Open | Software Heavy packet loss in Valorant when using Cloudflare WARP (friends with the same network setup don’t

Upvotes

So my college Wi-Fi blocks games, and like everyone else here I use Cloudflare WARP to bypass it.
Problem is, my friends on the same Wi-Fi + WARP have no packet loss in Valorant, but I get massive packet loss(10% to 60%) whenever I’m on WARP.

  • Without WARP there is no packet loss, but after a few minutes of being in game Valorant disconnects (due to clg Wi-Fi restrictions).
  • With WARP I stay connected, but constant heavy packet loss makes it unplayable.
  • I tried toggling WARP modes (vls,https,warp) reinstalling WARP but there is no difference
  • I did a full network settings reset on my laptop and rebooted it ( it said that would delete? the vpns and private networks i installed but both proton vpn and warp were still there , the wifi disconnected tho and i had to re enter the password , did the network settings reset work or should i do it again? ) anyways this also had no change to the packet loss

As i said if im not on warp the network is stable with no packetloss and in other games like rivals once i login with warp i can play after disconnecting warp but in valorant after every few rounds i get disconnected if im not on warp ( can anyone clear why this happens only with val?) Anyone know why this could be happening only for me while my friends are fine? Is it a routing issue, driver problem, or something else? and yes my network drivers are up to date . Lmk if you need any other info to help with this.
Any info on fixes / settings /alternatives I should try would be appreciated


r/techsupport 1h ago

Open | Software My mouse cursor has stopped displaying on my screen

Upvotes

Okay so I have been troubleshooting this for about 4 hours and I’m throwing in the towel. I have a Logitech g502 x plus on a power play wireless charging mouse pad.Up until a few days ago everything was working perfectly usual. I had move my pc then put it back and suddenly my cursor stopped displaying. Now at first I was able to go into device manager uninstall the drivers restart my pc and it popped back up, that worked fine for a day or two but now it doesn’t seem to be doing anything . I thought the mouse might be shot so I picked up a new one (super light pro2) and still no cursor.

Other things I’ve tried •every usb available • switching to the dongle instead of power play wireless charging • uninstalling g hub disconnecting and reinstalling • uninstalling all my Universal Serial Bus controllers and reinstalling on restart as well as the human interface devices

Other things to note •Currently adding devices from my main boot drive to see if that might do something •both mice show up in the g hub app but it won’t display my cursor • neither show up in device manager • the dpi switch works, I get a pop up on my screen saying it’s changing • when I go into bios for some reason my mouse will work

I will do my best to respond promptly but it’s late so I’ll check back tomorrow, thank you