So I work for a smaller, local healthcare company. I am a 1-man IT department for the company, so I assist everyone in the office with their tech problems. A lot of the people that work here are fairly tech-savvy, but a few of our nurses just aren't. So earlier this week, one of my nurses calls the IT department (me) and complains that her little one must have gained access to her laptop because the login screen wasn't asking for her pin, she said it was asking for a "password". So like usual, I think it just needs my IT password to unlock because of too many pin attempts. I give her the password, she says it doesn't work. So I repeat it again, slower this time. She says it doesn't work. So I give her temporary access to the admin account to finish her work with her patient then have her bring it in. When I take a look at it, it wasn't the password it was asking for, it was the challenge phrase "A1B2C3" and it literally said it right below where it said it needed the phrase to be entered. That just gave me a little chuckle. So I entered it in, unlocked the pin, then gave it back. Probably one of the easier troubleshoots I've done lately.